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The practice is a member firm of the Institute of Chartered Accountants in England and Wales. As such we are required to ensure that the highest business and ethical standards are maintained.  Should there be any cause for complaint in relation to any aspect of our service please contact Paul Neasham.  We agree to look into any complaint carefully and promptly and to do all we can to explain the position to you.  If we do not answer your complaint to your satisfaction you may of course take up the matter with the Institute of Chartered Accountants in England and Wales.

In accordance with the disclosure requirements of Provision of Service Regulations 2009, our professional indemnity insurance is provided by Aqueous Underwriting, Aqueous Management Limited, 30 Fenchurch Avenue, London, EC3M 5AD.  The territorial coverage is worldwide, excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States or Canada.

As part of our engagement procedures we provide our clients with a letter of engagement.  This includes our terms of business, the services that we will provide and the respective responsibilities of our clients and our practice in the provision of the agreed services.  Our terms of business includes, amongst other items, fees and payment terms, data protection, confidentiality and conflicts of interest.

The VAT Registration number for the company is 994 5800 75.

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